Privacy Policy
Last updated: January, 20, 2026
The New Bedford Symphony Orchestra (the “NBSO,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website.
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Mailing address
- Phone number
- Donation and ticket purchase information
- Any information you submit through forms, surveys, or email communications
We may also collect non-personal information automatically, such as:
- Browser type and device information
- Pages visited on our site
- General website usage data through cookies or analytics tools
How We Use Your Information
We use the information we collect to:
- Process ticket purchases, donations, and subscriptions
- Communicate with you about concerts, events, programs, and news
- Respond to inquiries and provide customer support
- Improve our website, programs, and services
- Meet legal, accounting, or reporting requirements
We do not sell, rent, or trade your personal information.
Email Communications
If you sign up for our email list, you may receive updates about performances, events, and special opportunities. You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
Audience Surveys & Personalization
New Bedford Symphony Orchestra uses brief audience surveys — including a needs survey and a post-event impact survey — to better understand what our audiences want from their arts experiences and the difference our programs make in their lives.
When you respond to one of our surveys, your responses may be used to:
• Send you communications relevant to your stated needs and interests
• Measure the impact of our programs on audience wellbeing and community
• Improve how we communicate with and serve our audiences over time
• Inform programming and marketing decisions in aggregated, anonymized form
Survey responses are associated with your patron record and stored securely. Open-ended responses (such as testimonials and reflections) may be used in our communications and shared publicly — for example, in emails, on our website, in social media, or in program materials. We will not attribute a quote to you by name without your explicit permission.
We use a third-party platform, Cindr (cindr.co), to operate these surveys and analyze responses on our behalf as our data processor. We do not share your personal information with third parties for their own marketing purposes.
You can opt out of marketing emails at any time using the unsubscribe link in any email, or request that your survey data be deleted by contacting hello@cindr.co.
Cookies and Analytics
Our website may use cookies or similar technologies to enhance your browsing experience and understand how visitors use our site. You can adjust your browser settings to refuse cookies or alert you when cookies are being used.
Third-Party Services
We may use trusted third-party services for ticketing, donations, email communications, or website analytics. These providers have access only to the information necessary to perform their services and are obligated to protect your information.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.
Your Rights and Choices
You may request to access, correct, or delete your personal information by contacting us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is used, please contact us:
New Bedford Symphony Orchestra
128 Union Street, Suite 204, New Bedford, MA 02740
nbso@nbsymphony.org
508-999-6276